Booking Policy
On Farm
To book, fill in an inquiry form. Booking times will be confirmed via email. Invoices will be emailed and are required to be paid in full within 48 hours of receipt in order to confirm your booking. Rescheduling requests can be made at any time, and refunds can be provided if requested at least 3 days before your booking.
Clinics
Hosts must commit to clinics and agree to charges at least 8 weeks in advance. Payment will be made to hosts within 48 hours after the clinic. If hosts cancel, any expenses incurred will not be able to be covered. Individuals can book into clinics via the calendar. Payment needs to be made in full in order to book your spot. Can receive refunds for change of mind or circumstance up to 1 week before the clinic.
Cancellation Policy
On Farm
If in-person lessons are cancelled at least 3 days in advance, a full refund can be provided
Clinics
If a clinic needs to be cancelled for any reason, refunds to all participants will be provided unless an alternative can be provided, in which case participants will have the option to choose between the alternative or a full refund.
Product Policy
Refunds & Returns
If products are found to be faulty, they can be returned for a full refund. This does not include if the product is used in a manner that it is not made for. We do not recommend that halters be left on animals unattended.
Shipping
Products will be shipped via standard parcel with Australia Post. All products are made to order and can be delayed. If your order is urgent, please reach out via my contact form BEFORE purchasing to ensure I am able to meet your timeline. Rush fees may apply.